First Look Ultrasound Confirmation, Late Arrival &
appointments are very important to all members of our team at First
Look. Time allocated for an appointment is reserved especially for you.
We do understand that sometimes schedule adjustments are necessary;
therefore, we respectfully request at least a 24 hour notice for
changes to your appointments and for cancellations. All our policies
are designed to benefit our customers so we can provide the best
quality and excellent customer service for our established and future
As a courtesy, we will call and confirm your service appointment two
business days prior to your appointment date. However, if we are unable
to reach you, and can only leave a message, please understand that it
is your responsibility to remember your appointment dates and times to
avoid late arrivals, missed appointments and the cancellation fee.
LATE ARRIVAL POLICY:
We want every mom to enjoy every minute of
their experience. We ask all of our moms to arrive 10 to 15 minutes
before the session start time to fill out the necessary paperwork &
to get settled. This will ensure that you receive the full amount of
time reserved on your Gender or 3D/4D ultrasound for you and your
family. We understand that you, family members or friends may run late.
If you are running late, please call us to let us know (504) 941-7983.
Your appointment time slot is designed with a 5 minute grace period. In
order to ensure all other appointments that are scheduled are not
affected by a late arrival:
- After 5 minutes late, we cannot guarantee your
session will be the full amount of time as described in the package
depending on days appointment schedule.
- After 10 minutes late, your appointment will be rescheduled depending on the days appointment schedule.
- If your appointment must be cancelled due to a late arrival, there will be a $25 late cancel fee.
24 HOUR CANCELLATION / NO SHOW POLICY:
lease understand that when you forget or cancel your appointment
without giving enough notice, we miss the opportunity to fill that
appointment time, and moms on our waiting list miss the opportunity to
receive services. We require that all Saturday appointments are
reserved with a credit card to have on our files. All cards on file are
added to the system via a secure electronic process that ensures the
information is encrypted and remains secure. In the event that we do
not receive the required notice for adjustments and cancellations, the
following cancellation fee will be charged to your card:
- Less than 24 hour notice will result in a $25 charge
- NO SHOWS will be charged 50% of the reserved service amount (not to exceed $100).
- 24 hour notice or more will result in no charge
The cancellation policy allows us the time to inform our standby
customers of any availability, as well as keeping our First Look team
member’s schedule filled, thus better serving everyone. Thank you for
supporting First Look!
First Look Ultrasound
4621 W. Napoleon Ave, Suite 205
Metairie, LA 70001
Call to schedule your
First Look: 504-941-7983