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First Look Ultrasound Confirmation, Late Arrival & Cancellation Policy

Your appointments are very important to all members of our team at First Look. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least a 24 hour notice for changes to your appointments and for cancellations. All our policies are designed to benefit our customers so we can provide the best quality and excellent customer service for our established and future customers.

CONFIRMATION CALLS:


As a courtesy, we will call and confirm your service appointment two business days prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

LATE ARRIVAL POLICY:

We want every mom to enjoy every minute of their experience. We ask all of our moms to arrive 10 to 15 minutes before the session start time to fill out the necessary paperwork & to get settled. This will ensure that you receive the full amount of time reserved on your Gender or 3D/4D ultrasound for you and your family. We understand that you, family members or friends may run late. If you are running late, please call us to let us know (504) 941-7983. Your appointment time slot is designed with a 5 minute grace period. In order to ensure all other appointments that are scheduled are not affected by a late arrival:
  • After 5 minutes late, we cannot guarantee your session will be the full amount of time as described in the package depending on days appointment schedule.
  • After 10 minutes late, your appointment will be rescheduled depending on the days appointment schedule.
  • If your appointment must be cancelled due to a late arrival, there will be a $25 late cancel fee.

24 HOUR CANCELLATION / NO SHOW POLICY:

lease understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and moms on our waiting list miss the opportunity to receive services. We require that all Saturday appointments are reserved with a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations, the following cancellation fee will be charged to your card:

  • Less than 24 hour notice will result in a $25 charge
  • NO SHOWS will be charged 50% of the reserved service amount (not to exceed $100).
  • 24 hour notice or more will result in no charge

The cancellation policy allows us the time to inform our standby customers of any availability, as well as keeping our First Look team member’s schedule filled, thus better serving everyone. Thank you for supporting First Look!


First Look Ultrasound

4621 W. Napoleon Ave, Suite 205
Metairie, LA 70001

Call to schedule your First Look:  504-941-7983

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